British Airways Switches Complaint Arbitration to AviationADR From 2027; 777 Checked at Gatwick After Tyre Alert

LONDON, November 5, 2026 — British Airways is changing who handles passenger complaints that go to arbitration. Separately, one of its Boeing 777s was inspected on a Gatwick taxiway on Tuesday after a flat-tyre warning.

Complaint arbitration: CEDR out, AviationADR in

Change: BA is not renewing its contract with the Centre for Effective Dispute Resolution (CEDR). New disputes will go to AviationADR (part of Consumer Dispute Resolution Ltd).
When: the CEDR contract runs until December 31, 2026. Passengers can keep filing new cases with CEDR until then. After that, AviationADR handles new complaints.
Background: Paddle Your Own Kanoo reports that CEDR ordered BA to pay more than £5 million last year in compensation the airline had first refused. It cites a BA complaints adviser who says CEDR upheld about 73% of BA cases that reached arbitration. AviationADR upheld 37% of Ryanair claims and 24% of easyJet claims, according to the same report.
BA’s position: BA says the contract was simply up for renewal and there is no immediate change for customers. The UK Civil Aviation Authority has approved both bodies.

BA2044: tyre warning at Gatwick

Flight: BA2044 Colombo–London Gatwick, Boeing 777-200ER G-YMMT, on November 3, 2026.
What happened: during descent the crew got a flat-tyre indication and continued the approach, with emergency services standing by. The aircraft landed on runway 08R and stopped on a taxiway for inspection.
Outcome: the aircraft was back in service about five hours later and left at 21:47 UTC as BA2231 to Bangkok. The incident report does not say which tyre triggered the warning or confirm any damage.

What it means for travelers

Family and friends on paid BA tickets: if they have an unresolved delay or cancellation claim, filing with CEDR before December 31, 2026 keeps it with the current body. From January 1, 2027, new cases go to AviationADR.
Gatwick widebody rotations are tight. BA2044’s aircraft operated the evening Bangkok departure. A five-hour hold on an inbound aircraft can push back the next flight. Check your flight status before you leave for long-haul departures from Gatwick.