October 22, 2026 — Air Canada now charges a non-refundable $30 per passenger for new flights booked by telephone. Bookings made on its website or app are not affected.
What changed
The fee was reported on October 21, 2026 as already in effect. It applies to each passenger on a new booking made through Air Canada’s call centres.
| Item | Detail |
|---|---|
| Fee | $30 per passenger, non-refundable |
| Applies to | New flight bookings made by phone |
| Not charged | Bookings on aircanada.com or the Air Canada app |
| Exempt | Help with an existing reservation; customers with accessibility needs; passengers hit by delays or cancellations |
| Effective date | In effect as of October 21, 2026 (exact start date TBA) |
Air Canada says steering bookings online cuts call-centre wait times and frees agents to help customers who need specialized service. WestJet and Porter Airlines already charge similar fees for phone bookings, according to the report.
ADVERTISEMENT
What it means for travelers
- Book online. If you buy an Air Canada ticket, use the website or app to avoid the $30 charge.
- Disruptions are exempt. If a delay or cancellation forces you to call, you should not be charged.
Sources
- 620 CKRM — Air Canada adds new booking fee
Get the Dynamic Travel News Weekly Recap by email every Sunday
Cruise, hotel, airline and travel-warning news for travelers and customers of Dynamic Travel & Cruises. Free.
Subscribe free
